Shipping Policy
Shipping Rates
Canada: Free shipping on orders over $75 CAD. A flat rate of $10 CAD applies to orders under $75.
United States: Flat rate of $18 CAD.
Europe: Flat rate of $25 CAD.
Other international destinations: Rates are calculated at checkout.
All prices are displayed in Canadian dollars (CAD) and may vary slightly due to exchange rates.
Processing & Delivery Times
Orders are processed within 3–7 business days before shipping. Estimated delivery times:
- Canada: 5–8 business days
- United States: 10–20 business days
- Europe: 10–25 business days
Please note that delivery times may vary during holidays or due to customs processing.
Customs, Duties, and Taxes
International orders (including to the U.S. and Europe) may be subject to customs fees, import duties, or VAT, which are not included in your order total.
These fees are determined by your local customs authority and are the responsibility of the customer.
We recommend checking with your local customs office before ordering.
Tracking Your Order
You’ll receive a confirmation email with tracking details once your order ships. Please allow up to 48 hours for tracking information to update.
If Your Order Hasn’t Arrived
Before contacting us, please:
- Check your confirmation email for address errors.
- Contact your local post office.
- Ask neighbours if the courier left your package nearby.
Pro tip: If you won’t be home, use an address where someone can safely receive your package.
If your address was correct and your package is still missing, contact us at sales@dekatrends.com with your order number.
If there was an address error, we can reship your order at your own cost.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please reach out to us right away.
Contact sales@dekatrends.com within 7 days of delivery and include:
- Photos of the item
- Your order number
- A brief description of the issue
We’ll review your message promptly and provide a replacement or resolution.
Questions
We’re always happy to help!